SHIPPING POLICY

Last Updated: September 10, 2026

Redemption Cards LLC ("Redemption Cards," "we," "us," or "our") ships orders placed through our online store. By placing an order, you acknowledge and agree to the terms of this Shipping Policy.

1. ORDER PROCESSING

Orders are generally processed and shipped during our normal business days.

Processing times may vary depending on order volume, product availability, holidays, promotions, or circumstances outside of our control.

Orders are typically shipped after payment has been successfully processed and the order has been verified.

We reserve the right to delay, hold, or cancel an order when necessary to verify payment, address information, inventory, or suspected fraudulent activity.

2. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

Redemption Cards is not responsible for delays, misdeliveries, returned packages, or additional shipping charges resulting from an incorrect, incomplete, or outdated address provided by the customer.

If an order is returned to Redemption Cards because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.

3. SHIPPING METHODS AND DELIVERY ESTIMATES

Available shipping methods and estimated delivery times are displayed during checkout.

Delivery estimates are provided by the applicable shipping carrier and are not guaranteed.

Once an order has been shipped, delivery times are controlled by the carrier and may be affected by weather, holidays, carrier delays, transportation issues, incorrect addresses, or other circumstances outside of Redemption Cards' control.

Selecting expedited shipping does not guarantee a specific delivery date.

4. TRACKING INFORMATION

When available, tracking information will be provided to the email address associated with the order.

Tracking information may take time to become active after an order has been shipped.

Customers are responsible for monitoring tracking information and ensuring that someone is available to receive packages when appropriate.

5. LOST, DELAYED, OR MISSING PACKAGES

If a package appears to be delayed or missing in transit, please contact us so that we can assist with investigating the shipment.

Redemption Cards may work with the applicable shipping carrier and/or shipping insurance provider to investigate a lost shipment or file a claim when available.

Because shipping carriers and insurance providers have their own procedures and requirements, resolution and processing times may vary.

Customers may be asked to provide information or documentation necessary to assist with an investigation or claim.

6. PACKAGES MARKED "DELIVERED"

If tracking information shows that a package was delivered to the address provided at checkout, Redemption Cards may consider the shipment successfully delivered.

If you cannot locate a package marked as delivered, please first check with household members, neighbors, building management, mailrooms, package lockers, and other secure delivery locations.

You should also contact the applicable carrier to report the missing package.

Redemption Cards may assist with an investigation when appropriate, but we are not responsible for packages that are stolen after confirmed delivery.

7. DAMAGED PACKAGES

If your package arrives visibly damaged, please photograph the package and its contents before discarding any packaging materials.

Contact Redemption Cards as soon as possible with:

• Your order number

• Photographs of the shipping package

• Photographs of the damage

• Photographs of the items received

• Any other information reasonably requested to investigate the issue

Do not discard the damaged packaging or merchandise until the matter has been resolved or you have been instructed otherwise.

8. INCORRECT OR MISSING ITEMS

If you receive an item that is different from what you ordered or an item is missing from your shipment, contact Redemption Cards promptly after delivery.

We may request photographs, order information, packaging information, or other documentation to investigate the issue.

If Redemption Cards determines that an error occurred on our part, we will work with the customer to provide an appropriate resolution.

9. STOLEN PACKAGES

Redemption Cards is not responsible for packages that are stolen after being delivered to the shipping address provided by the customer.

Customers are encouraged to use a secure delivery location and, when available, carrier delivery instructions or signature confirmation for higher-value orders.

10. SHIPPING INSURANCE

When shipping insurance is purchased or included with an order, claims are subject to the terms, conditions, documentation requirements, and determination of the applicable insurance provider.

Purchasing shipping insurance does not guarantee payment of a claim.

Redemption Cards may assist customers with the claims process when appropriate, but we cannot guarantee the outcome of an insurance claim.

11. INTERNATIONAL SHIPPING

If international shipping is offered, customers are responsible for any applicable customs duties, taxes, brokerage fees, tariffs, or other charges imposed by the destination country.

Redemption Cards is not responsible for delays caused by customs or government authorities.

Customers are responsible for ensuring that products ordered may legally be imported into their destination country.

12. SHIPPING RESTRICTIONS

Certain products may be subject to shipping restrictions based on carrier requirements, applicable law, manufacturer restrictions, destination, product type, or other circumstances.

Redemption Cards reserves the right to restrict or cancel shipment of an order when necessary to comply with applicable requirements.

13. ORDER CANCELLATIONS

Orders may be canceled by Redemption Cards when necessary due to inventory errors, pricing errors, suspected fraud, payment issues, address problems, or other legitimate circumstances.

If Redemption Cards cancels an order after payment has been collected, the applicable amount paid for the canceled order will be refunded.

Customer-requested cancellations are not guaranteed once an order has entered processing or shipping.

14. NO RETURNS OR REFUNDS FOR SHIPPING DELAYS

Shipping delays, carrier delays, missed delivery estimates, or other transit delays do not automatically qualify an order for a refund or return.

ALL SALES ARE FINAL. NO RETURNS. NO REFUNDS. NO EXCHANGES, except where otherwise required by applicable law or as otherwise determined by Redemption Cards for an incorrect, damaged, or defective order.

15. FORCE MAJEURE

Redemption Cards is not responsible for shipping delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, transportation interruptions, labor disputes, government actions, emergencies, or other unforeseen circumstances.

16. POLICY CHANGES

Redemption Cards reserves the right to modify this Shipping Policy at any time.

Changes will become effective when the updated policy is posted on our website.

17. CONTACT

For questions regarding an order or shipment, please contact:

Redemption Cards LLC
Las Vegas, Nevada, USA

Email: shop@redemptioncardz.com

By placing an order through the Redemption Cards online store, you acknowledge that you have read and agree to this Shipping Policy.